Wine Racks Warranty

Grotto Wine Racks Limited Lifetime Warranty

Grotto warrants its wine racks to be free from defects due to workmanship or material under normal use and service, for as long as the original owner lives in the residence. If the product is defective due to workmanship or materials, Grotto will, at its option, repair or replace the product free of charge. This warranty covers Grotto's line of wood racking kits and custom wood kits and does not include cooling units, metal racks or other products produced by other vendors.

Wood Color Disclaimer

The wood samples shown on our website are a generalized rendering of the specific wood species. Due to photo pixel density, monitor color and light settings, we cannot guarantee that your final product will be an exact match to the colors represented on this site. If you would like to see an actual wood sample, please contact us today and we'll send one to you.

Shipping Policy

All packages should be opened and inspected upon delivery. If you believe a package received from us was damaged in transit, please call Grotto Cellars Customer Service at (877) 5-GROTTO to inform us of the situation and to make arrangements to service your needs. Please report any missing parts as soon as possible by calling our custom support line and we will send replacement parts out immediately.

Return Policy

At Grotto, we pride ourselves on providing the best customer experience by offering quality products and services. As one of the few Wine Cellar Manufacturers in the industry with customer care and production managed under the same organization, Grotto is able to carefully monitor the quality of every product, and we're sure you'll be completely satisfied. But, if for some reason you are not completely satisfied with your purchase, we would like the opportunity to work with you to resolve your issues and ensure that your experience with Grotto is a positive one. In the event that you still wish to return your product, please read the Grotto Return Policy:

Original shipping & handling, delivery, and similar fees (including related sales taxes) are considered services already consumed and are therefore not refundable.
You are responsible for properly packaging products to be returned and for delivering the products back to Grotto Custom Wine Cellars & Cabinets. You are responsible for any damage to your product during return shipment.
You will be charged a 25% restocking fee to return products.

Custom Orders Policy

Custom wine storage units, custom racking and all doors are built to order and require additional delivery time. As a result of the custom nature of the product, neither individual components nor completed product can be placed back into inventory and used for another customer. Custom wine cellars, cabinets, doors, and cooling units are not returnable for any reason. Custom wine cellars are manufactured per customer to their own specific requirements. As a result of the custom nature of the product, neither individual components nor completed product can be placed back into inventory and used for another customer. Therefore, all custom wine cabinets, custom racking, doors and refrigeration products require full payment at the time of order and are not returnable for any reason. Any personalized items, custom orders and shipping charges are non-refundable. Should there be a 2nd or final deposit due (excluding all installation totals), the outstanding balance will be due 21 business days prior to the scheduled ship date. If the Purchaser would like to cancel the cellar before it is shipped; the Purchaser will be refunded the deposit amount less a design fee and less the cost of any material that has been manufactured/cut. In the event that the amount of material that has been cut exceeds the deposit on hand, The Purchaser agrees to pay Grotto Wine Cellars the remainder due to cover the costs of said material. The Purchaser will have the option to have the finished material shipped to the address of their choice at their expense or simply request Grotto Wine Cellars to discard material at no additional charge to The Purchaser.