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At Grotto Custom Wine Cellars & Cabinets, we are passionate about the proper storage
of wine. With years of experience in the wine industry and having traveled the world's
finest wine regions, we understand the importance of preserving your wine investment. |
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Grotto Cellars 2008 Brochure |
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Wine is a living, breathing organism. It interacts with its environment and is vulnerable
to conditions over which it has no control. Factors such as temperature, humidity,
wood species and construction details are all taken into consideration to make sure
your collection is preserved and protected for years to come. At Grotto's state-of-the-art
facility, we provide the following wine cellar products and services: |
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- In-House 3D Wine Cellar Design Staff
- Grotto Custom Cellar Racking and Cabinets
- Grotto Modular Wine Rack Kits
- Custom and Ready-To-Ship Grotto Wine Cellar Doors
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With The Grotto Cellar, you have the opportunity to dream, plan and create the perfect
climate-controlled wine cellar to display and protect your collection. Only the
best can have the Grotto name on it. |
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| Grotto Wine Racks Limited Lifetime Warranty |
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Grotto warrants its wine racks to be free from defects due to workmanship or material
under normal use and service, for as long as the original owner lives in the residence.
If the product is defective due to workmanship or materials, Grotto will, at its
option, repair or replace the product free of charge. This warranty covers Grotto's
line of wood racking kits and custom wood kits and does not include cooling units,
metal racks or other products produced by other vendors. |
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| Wood Color Disclaimer |
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The wood samples shown on our website are a generalized rendering of the specific
wood species. Due to photo pixel density, monitor color and light settings, we cannot
guarantee that your final product will be an exact match to the colors represented
on this site. If you would like to see an actual wood sample, please contact us
today and we'll send one to you. |
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| Shipping Policy |
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All packages should be opened and inspected upon delivery. If you believe a package
received from us was damaged in transit, please call Grotto Cellars Customer Service
at (877) 5-GROTTO to inform us of the situation and to make arrangements to service
your needs. Please report any missing parts as soon as possible by calling our custom
support line and we will send replacement parts out immediately. |
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| Return Policy |
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At Grotto, we pride ourselves on providing the best customer experience by offering quality products and
services. As one of the few Wine Cellar Manufacturers in the industry with customer care and production
managed under the same organization, Grotto is able to carefully monitor the quality of every product, and
we're sure you'll be completely satisfied. But, if for some reason you are not completely satisfied with
your purchase, we would like the opportunity to work with you to resolve your issues and ensure that your
experience with Grotto is a positive one. In the event that you still wish to return your product, please
read the Grotto Return Policy: |
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- Original shipping & handling, delivery, and similar fees (including related sales taxes) are considered
services already consumed and are therefore not refundable.
- You are responsible for properly packaging products to be returned and for delivering the products
back to Grotto Custom Wine Cellars & Cabinets. You are responsible for any damage to your product
during return shipment.
- You will be charged a 25% restocking fee to return products.
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Grotto Custom Wine Cellars & Cabinets Inc.
Corporate Headquarters:
27121 Aliso Creek Road, #125
Aliso Viejo, CA 92656
Toll Free: (866) COOL-WINE
Phone: (949) 643-9463
Fax: (949) 389-0490 |